Refund Policy

RETURNS

We have a 1-day return policy, which means you have 1 day after receiving your item to request a return.

To be eligible for a return, the item must be in an unacceptable condition. You’ll need to provide order number and proof that item is damaged or different from advertised.

To start a return, you can contact us at contact@builddy.com.sg.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not Singapore, our return policy does not apply.

You can always contact us for any return questions at contact@builddy.com.sg.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges not allowed.

Refunds

We will notify you once we’ve confirmed that you did not receive your order to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at contact@builddy.com.sg.